FREQUENTLY ASKED QUESTIONS:
The service cost doesn’t cost you anything if you decide to use our repair services. If you choose not to, the service call would cost you from $90 + taxes.
We will call you or send a text notification 30 minutes in advance so that you’re not stuck waiting for us. If you can’t meet us, we strongly recommend someone who’s at least 18 years old to be at home to make repair decisions on your behalf.
We have a large variety of original appliance parts to provide for the repair service upon arrival. This is why, before arrival we will ask the brand of your appliance and the issues you have been having with it. However, there might be cases when a part is not common, very niche, or the appliance is old: in this case we can get a new part within 2-4 business days. We’ll do everything possible to ensure faster delivery and repair.
Yes, by choosing us you will receive up to 1-year warranty for service or replacement parts. If these parts fail to function, we’ll be happy to fix or replace them at no cost.
We accept Visa, Mastercard, American Express credit and debit cards, as well as, cash and Interac.
We must be given at least 3 (three) business hours notice before the beginning of the appointment if you want to cancel your appointment. This applies to new service calls, and any follow-up appointments. If your appointment is between 12pm-4p, we must be notified before 9am that same day. If you are calling after hours, please DO NOT leave a voicemail. A service call can be cancelled only with a live agent and a cancellation code will be provided to you over the phone. If we are able to schedule an appointment for you within 3 (three) hours from the time you called, you will have 1 hour from the time you booked your appointment if you wish to cancel. Failure to comply with our cancellation policy will result in a service call fee of $90 ( ninety dollars).
When you need an appliance repair please have the make and the model number ready so we can give you a better and faster service. We will ask you questions about the issue you are having with your appliance so that we can better diagnose how to fix it. The more information you give us, the easier and faster we will be able to fix it.